Consumer Advocacy Network
You Were Wronged. Now Fight Back.
Factory Spas Direct Victims Network is an independent consumer advocacy organization documenting misconduct by Factory Spas Direct, LLC — owned by Ernest Canelli IV, convicted of forgery in the second degree — and empowering victims to take action.
Factory Spas Direct holds an F rating with the Better Business Bureau — the lowest possible score.
See full backgroundKnow Who You're Dealing With
The Owner of Factory Spas Direct, LLC Is a Convicted Felon.
Ernest Canelli IV, the owner and operator of Factory Spas Direct, LLC, pleaded guilty to two counts of forgery in the second degree in Dutchess County Court. Judgment was rendered March 7, 2013; his sentence was affirmed on appeal in 2015. This is not an allegation — it is a matter of public court record. The company currently holds an F rating with the Better Business Bureau, the lowest possible score.
Update (2026): Canelli announced on Facebook that he purchased a full-time residence in Sint Maarten (March 31, 2026) and has since announced plans to open "Factory Spas Direct of the Caribbean" there (August 23, 2026) — in his own words, publicly posted.
Two separate criminal investigations documented by the Daily Freeman (Kingston, NY)
Active Court Action
Ongoing Litigation Against Factory Spas Direct
A civil summons has been filed in New York State Supreme Court (Index No. 2026-55655). Court documents are published here in the public interest with plaintiff personal information redacted.
Why This Site Exists
Factory Spas Direct, LLC Has Wronged Consumers Across the Country.
Consumers report receiving defective products, being denied refunds, and facing unresponsive customer service from Factory Spas Direct, LLC. Many victims feel isolated — unsure of their rights or where to turn.
This network exists to change that. We aggregate complaints, direct victims to the right reporting channels, and amplify consumer voices until accountability is achieved.
The owner's conviction for forgery in the second degree is directly relevant to every new complaint filed. Regulators and law enforcement take documented patterns seriously — your complaint adds to that record.
Types of Claims
What Happened to You?
Victims have reported a range of harms. Identifying your claim type helps you file more effectively.
Fraud & Deceptive Practices
False advertising, bait-and-switch, misrepresentation of products, or unauthorized charges.
Breach of Contract
Product never delivered, refund denied, or warranty terms ignored after payment was accepted.
Property Damage
Defective spa or hot tub caused water damage, electrical hazards, or structural damage to your home.
Defamation — Slander & Libel
False statements made about you verbally or in writing — including retaliation for leaving a negative review.
See detailed examples and filing guidance on the Owner Background page →
How It Works
Three Steps to Make Your Voice Heard
Document Your Experience
Write down every detail — dates, amounts, communications, and what went wrong. A clear record is your most powerful tool.
Submit Your Complaint
File through this network and on official platforms: the FTC, BBB, the NYS Attorney General, and consumer review sites.
Spread the Word
Share your story publicly. Every review, every post, every complaint filed makes it harder for misconduct to continue unchallenged.
Official Legal Channels
File With New York State Authorities
Factory Spas Direct, LLC operates in New York. These official state resources allow you to put your complaint directly in front of law enforcement and the courts.
NYS Attorney General — File a Consumer Complaint
The NYS AG's Bureau of Consumer Frauds and Protection investigates deceptive business practices and fraud. Filing here puts your complaint in front of state law enforcement.
NYS Supreme Court — Civil Filing (NYSCEF)
File civil court documents including complaints and supporting evidence directly with the NYS Supreme Court through the state's electronic filing system. Consult an attorney before filing.
Where to Report
File on Every Platform That Matters
View our full Review Links Directory → for step-by-step instructions on each platform.
Your story matters. File your complaint today.
Every documented case builds the record against a convicted felon. Don't let your experience go unheard.